Refund policy

RETURN POLICY: 

30 Day Return/Refund Policy on items that are specified. Special instructions for specific items in my shop are listed below.

 

UNFRAMED FINE ART PRINTS, METAL AND CANVAS MEDIA.

Your happiness is very important to me. It is for that reason that I offer a 30 day return/refund policy. If you are not happy with your purchase, please contact me within 30 days of the date you placed your order and I will either refund or replace any item that did not live up to my quality standards. 

If the return is NOT defective/damaged the original shipping fee will NOT be refunded, and return shipping fee will be the customers responsibility. 

 

FRAMES, MATS AND GLAZING: 

Because these items are custom made to my specifications, refunds will  be accepted for damaged items. Damages must be reported to me within a week only of receiving it. To expedite the process please take some photos of the outer packaging damage/ and or the item damages and forward them to me following the instructions in our refund/ returns policy.

 

ART GIFTS AND MERCH: (NON PRINT ITEMS)

30 day return/refund policy. If the return is NOT defective/damaged the original shipping fee will NOT be refunded, and return shipping fee is the customers responsibility. 

 

CLOTHING & CUSTOM FOOTWEAR: (WHEN AVAILABLE)

These items are custom made for your purchase, and are not warehoused by me. Therefore, refunds will only be accepted for damaged items. Please read item descriptions carefully, and order according to the size chart provided on the product pages. I do not accept returns on multiple sizes orders, (Ordering multiple sizes and returning the ones that do not fit), or buyer remorse. Damaged clothing must be reported to me within a week of receiving it, along with required details and photos of damaged area of the item. To expedite the process please take some photos of the outer packaging damage/ and or the item damages and forward them to me following the instructions in our refund/ returns policy.

 

ARTISAN JEWELRY (HANDMADE):

Because these are handmade artisan pieces. Your careful care and handling of these items are important for the longevity of your artisan jewelry. I do not offer returns, except for if your jewelry arrives damaged or broken. Please report damaged jewelry to me within a week from receiving it. To expedite the process please take some photos of the outer packaging damage/ and or the item damages and forward them to me following the instructions in our refund/ returns policy.

My customers happiness means the world to me, if you have any other issues, please contact me and I will try my very best to help in any way posible for for your situation.

 

DAMAGED OR DEFECTIVE ITEMS:

30 Refund/Replacement Guarantee on Damaged or Defective Items.

I guarantee the quality of every item sold in my shop. I do my best to ensure that my items are carefully crafted, packaged and inspected before shipping.

However, if by some unfortunate circumstance your print or art gift item arrives to you damaged or defective, please contact me within 30 days of  placing your order. I will work with you on refunding or reprinting/replacement of your order as necessary. To help expedite this process, please provide a clear digital photo of the damage or defect (along with a clear description of the problem) and also a photo of your packing slip to my customer service email at donnalisaart@gmail.com

SHIPPING DAMAGES:

If your item was damaged during shipment, please contact me within a week of receiving it, so I can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process, please take some digital photos of the outer packaging, damaged prints/products and forward them to my email at donnalisaart@gmail.com

 

WHO COVERS THE SHIPPING COSTS:

DEFECTED /DAMAGED PRODUCTS -  For defect/damaged products I will cover the shipping costs. *Please do not return your item before contacting me, and be sure to follow my return instructions. (listed below) 

If a product is damaged or defective, the recipient must make arrangements via my contact page, as to how the return should be handled prior to placing the items back in transit to me.

* For all other cases, return shipping costs are the responsibility of the customer

 

INSTRUCTIONS FOR DAMAGED ITEMS:

1. Contact me at my customer support email at donnalisaart@gmail.com to request a return. You must make this request within 30 days of receiving the shipment.
2. Be sure to specify the product you would like to return, and the reason for the return request in your message, and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), for a a return or refund.
3. Please provide clear digital images of damaged or defective products.
4. If damage occurred during shipping process please take a few digital images of damaged box/ products. 
5. Please send the return request, photos, and a clear explanation of the problem to my customer service email at donnalisaart@gmail.com

  

REFUND PROCESSING TIME:

Refunds on my end can take up to 14 business days. The next step, refund processing time, can vary depending on your banks processing time.